Our Guarantee
At Linatrix, we truly believe that we offer quality, innovative, and environmentally friendly products.
If you do not have a positive experience for ANY reason, we will do whatever it takes to ensure that you are 100% satisfied with your purchase.
Buying items online can be a daunting task, so we want you to realize that there is NO risk whatsoever in buying something and trying it out. If you don't like it, no hard feelings — we'll do our best to make it right.
The Standard Shipping Guarantee, available for an additional cost of $3.99, includes a 14-day no-questions-asked extension to the return period. This extension provides a store voucher for the same amount as the purchase or allows you to request a replacement product at no additional cost. The guarantee fee itself is non-refundable.
We have 24-hour support Monday through Friday via ticket and email. Please contact us if you need help or have any questions.
We respond within 24–48 hours. Please note that we do not respond to emails on weekends.